Investigating the effectiveness of the university of Zambia library resources and services on student's academic performance

Abstract

This study was conducted to investigate the effectiveness of library information resources and services on student’s academic performance at the University of Zambia. The questionnaire was the main instrument used for collection of data. 100 copies of questionnaires were distributed, and overall response was 100%. The findings of this study revealed that the majority of students visited the library, however, it had been realized that most of the students use the library as a facility to study from and they do not exploit other options like research. It was also discovered that there has been a transition of demand for resources from the physical format to the electronic format as most the students highly preferred electronic format resources. The research further revealed that the students were satisfied with the services provided by the library, however, the students were not satisfied with the resources found in the library as most of them were outdated and this led to a low contribution to the academic performance. This research was concluded with recommendations from students that they viewed would better the resources and services provided by the library such as the acquisition of up to date materials and inclusion of more electronic resources to cater for the increasing demand of materials.