Evaluating the Continuity of Usage of Online Platforms in Records Management Post Covid-19 Pandemic at the National Pension Scheme Authority (NAPSA)

Abstract

The aim of the study was to evaluate the continuity of usage of online platforms in records management in the covid-19 era at the National Pension Scheme Authority. The objectives of the study was to determine the user friendliness of online platforms, to establish ways the institution uses to users and to establish the challenges in the usage of online platforms. The study adopted a descriptive study design. The study was conducted among NAPSA clients and employee who are actively engaged with online platforms and records managements. The respondents were purposively selected and data collection was done using a structured questionnaire. Data was analyzed using SPSS version 20 and Microsoft Excel version 16. The study findings revealed usage of online platforms was relatively high from both clients and NAPSA employees. It was further revealed that the online platforms were user friendly with a response rate of 62.5%. However, the results indicated that online platforms do not enable NAPSA employee complete tasks on time and the workers are less productive using online platforms. Overall, it was discovered that NAPSA workers are somehow satisfied with the online platforms. The study also revealed that NAPSA conducts trainings and provides user manuals to workers and clients on the usage of online platforms. It was however revealed that theses trainings are not sufficient due to lack of training instructors, lack of ICT infrastructure and lack of proper ICT policy. The findings also showed that in-house training is mostly done in IT departments than in records department. The major challenge faced by clients was slow internet speed while employees indicated that lack of training instructors as a major challenge. Lastly, the results showed that NAPSA takes a lot of time rectifying problems with online platforms. The study concluded that online platforms being used at NAPSA but much needs to be done to make them efficient. The study recommended that the institution conducts regular training workshops to its workers and clients.