An Evaluation Of The Role Played By Icts In Service Delivery By Libraries At The University Of Zambia, Evelyn Hone College And National Institute For Public Administration Amidst The Covid-19 Pandemic.

Abstract

Over the years, the University of Zambia (UNZA) library has been able to provide its services to students and other patrons physically without any major difficulties. But since the emergence of the covid-19 pandemic which hit the world early this year, students were directed to leave campus and go back home for their own safety which meant that they had to embrace total dependency on ICTs to access library services. ICT facilities have been put in place to facilitate electronic service delivery; however, it is not clear if these ICTs were indeed helpful to patrons and if patrons’ needs were adequately served using ICTs during the pandemic.